Bare Hoof Trimming

Cancellation Policy

I am committed to providing personalised, high-quality sessions for both horses and their humans. In order to maintain the best experience for all clients, I have implemented the following booking and cancellation policy. Booking Policy: - A 50% deposit is required at the time of booking to secure your session. This deposit ensures your appointment is reserved and allows us to prepare for your specific needs. - The remaining 50% of the session fee is payable on the day of your scheduled service. Rescheduling and Cancellation: - I understand that life happens, and sometimes plans need to change. If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice. - If you cancel or reschedule with more than 48 hours' notice, your deposit will be applied to your rescheduled session, or you may choose to receive a full refund of your deposit. - Cancellations or rescheduling with less than 48 hours' notice will result in the forfeiture of your deposit as a 50% non-refundable cancellation fee. I greatly appreciate your understanding and cooperation. This policy allows me to ensure availability for all clients and provides fairness to those who may be waiting for an appointment. If you have any questions or need to make changes to your booking, please don’t hesitate to reach out to me directly at hello@jesssymons.com.au I look forward to working with you and your beautiful equine.

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