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Payment Terms & Refund Policy

Effective from 17th September 2025
Applicable to all sessions, classes, events, workshops, and programs offered by Jess Symons Equine Services.

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General Booking Terms

All bookings made through Jess Symons Equine Services (including private sessions, group classes, term programs, and workshops) are subject to the following payment and cancellation conditions.

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By completing a booking, you agree to honour these terms and acknowledge the time, energy, and preparation that goes into each offering — for both the horses and humans involved.

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Payment Terms

One-off Classes & Sessions

  • Payment is due in full at the time of booking.

  • Available payment methods: Bank Transfer or Credit Card.

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Term-Based Classes & Programs

  • May be paid upfront or via weekly instalments (subscription).

  • Weekly payment plans must be maintained in good standing. Missed payments may result in paused access until resolved.

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Admin & Processing Fees

  • An admin fee may apply and is always clearly stated at the time of booking or plan selection.

  • Any admin fees are non-refundable.

  • Additional fees may be incurred for declined payments that require manual follow-up.

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❗Please ensure your payment details are up to date if you’re on a subscription plan. While some factors are outside of our control, Jess is a one-woman business and your cooperation helps keep everything running smoothly.

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Cancellations, Reschedules & Refunds

Private Sessions

  • Cancellations or reschedules must be made at least 24 hours prior to the booked session.

  • Cancellations made within 24 hours may forfeit the session fee unless otherwise agreed.

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Group Classes

  • Cancellations are not required, but please advise as early as possible if you cannot attend.

  • Missed classes will not be refunded, but makeup sessions may be offered where possible.

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Term Enrolments

  • Enrolling in a term-based program is a commitment to the full term.

  • No refunds will be issued once the term begins.

  • Makeup sessions and credit transfers will be arranged on a case-by-case basis to suit both parties.

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Workshops & Events

  • Require a minimum of 24 hours' notice for cancellations.

  • Refunds will be issued for cancellations received in time.

  • No-shows or last-minute cancellations may forfeit the fee.

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Bundles & Prepaid Packs

  • Are flexible by nature. We understand life happens.

  • Expiry extensions or credit transfers can be discussed case by case, with understanding and fairness for all involved.

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Rescheduling Due to Weather or Horse Wellbeing

  • Sessions may occasionally need to be rescheduled due to weather, paddock conditions, or the wellbeing of the horses.

  • In such cases, Jess will contact you to arrange a suitable alternative or offer a full credit.

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Questions & Contact

If you’re unsure about anything, please don’t hesitate to reach out. We deeply value open communication and will always do our best to work with you.

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📧 Contact: hello@jesssymons.com.au
🌐 Website: www.jesssymons.com.au

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